What should I do when the product I ordered is not working?

Do not hesitate to contact us directly. Our technical department and product specialists are pleased to help you.

We consult with you to find out why it is not working.

  • Is the product suitable for the application you use?
  • What protocol have you used?
  • Have you altered the protocol?
  • Have you used a positive/negative control?

We can point out the most important steps in the protocol, show you any tips & tricks, etc.

Our technical support department is available 5 days a week (Monday till Friday) and our product specialists visit our customers in the BeNeLux regularly and will be pleased to visit and help you in your lab. 

Categories: Technical support